The best time to start a quality programme is during the initial planning for the business - integrating quality into an exisiting company culture is more difficult, but no less critical. Micro-enterprises are in a good position to change culture though, as they can take quick action and communication channels are generally short (1-3 people). And as owners of micro-enterprises we have aquired decision making skills!
The article also provides a nice set of references: the Entrepreneur's Quality Library, and an useful list of Quality Involvement Models. These will no doubt be very useful tools in the formulation of an easy and practical set of criteria for attaining the Quality Charted visualised for our region.
"A truly integrated quality system is based on three
principles: customer focus, process improvement and total
involvement."*Quality Progress, July 2004:27-35
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